All orders are shipped free of charge, including international deliveries. There is a small charge of NZD 14.00 however for selecting the International Track and Trace option on the Shipping method page. If this option is not selected Intenza cannot accept responsibility for delivery to the final international destination.
All orders are sent on weekdays with reliable New Zealand, Australian and Global courier services.
We are able to deliver to PO Box numbers, rural delivery addresses and of course, street addresses.
Intenza NZ Ltd products are couriered out in a plain package with no reference to the product purchased. Similarly, on credit card statements there is no reference to the product purchased, rather just a reference to Intenza.
By default all items are sent no signature required. The courier will usually leave them in your letterbox, or by the front or back door if you are not at home. You can give us instructions about where you want the item left when you place your order.
Once we receive your order please allow 24-48 hours for us to prepare your order for dispatch. Within New Zealand the approximate delivery time after despatch is 1-2 business days with an additional 1-2 business days for rural delivery. Australian delivery time after dispatch is 2–8 business days and international delivery time varies significantly depending on the location, between 5 – 20 business days.
The purchase price is inclusive of the delivery cost.
Import/customs costs, duties and taxes may apply to international customers, for example VAT for UK based customers. It is up to the buyer to determine if any such costs apply for their country and to pay as required. Where they do apply, the collection of such costs may delay delivery.